FQA

Who do I contact if there's a problem with my order?

If there’s a problem with your order, please contact i nfo@mbkkeepers.com. We will get back to you shortly!

In your ticket, please be sure to include the following:

Tracking Number
Order Number (ex. dQzGdHsKxwaEyrQfCdcCs8)
Email associated with your account
Username

Claims returns & refunds

What Signifies a Return?

An item will be issued as a full refund if the MBK Keepers team members determine that a partial refund does not pass as an acceptable solution.

Value of item significantly dropped due to outside conditions
Part of order is missing, incomplete, or incorrect
The condition of the order does not match what was communicated

In order to receive the refund, you must contact support within 1-2 days of receiving the item. We may also ask that you return the item to us.

Returning the item:

Once the return has been approved, we’ll email you a prepaid return label. Check out our packing guidelines for packaging tips. We ask buyers to ship their return within 3 business days of approval. If not, we will have to cancel the request and close the order.

Approving Refund:

Upon delivery, our verification team will inspect the item and confirm the claims communicated are consistent with the returned product. If our verification team confirms the claim, a full refund will be issued on the order.

Processing Refund:

All refunds are credited back into the payment processed account. You will receive the refund within 2-3 business days after the MBK Keepers team member approves the refund.

Receiving Partial Refunds:

Partial refunds are calculated at MBK Keepers sole discretion in order to optimize the customer experience for both the buyer and seller. The percentage of partial refunds varies for each order and may be evaluated based on different refund reasons.

If you have any questions regarding returning an item, please reach out to info@mbkkeepers.com for guidance.

Condition & authenticity guarantee

MBK Keepers guarantees that you will receive the correct item in the condition you purchased it in.

In the case that this does not happen, please contact MBK Keepers at info@mbkkeepers.com within 2 days of receiving the item to be eligible for a refund.

How do you hand-verify products?

We have a team of experts trained to verify every item purchased and sent to our team for hand-verification. We take the time to fully inspect every item to make sure that both the condition is as listed and that the item is fully authentic.

I have some feedback. Who do I contact?

Simply email us at info@mbkkeepers.com and let us know what you think.

Let us fight the lines and search for that item to bring you peace and joy year-round “Just for Keepers.”

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FQA

Who do I contact if there's a problem with my order?

Claims returns & refunds

Condition & authenticity guarantee

How do you hand-verify products?

I have some feedback. Who do I contact?

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